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SUPPLEMENT POLICIES: SHIPPING + RETURNS

The Nutrition Supplement Dietitian Return Policy

I work to ensure my customers  are satisfied with their purchases. I want every client to know that the nutritional products that I ship are:

  • fresh
  • brand new
  • have ample shelf life until its expiration date
  • sourced directly either from the manufacturer or distributor for the manufacturer.

If you are looking to return your order we are here to help!

We accept returns within 30 days of purchase.
To be eligible for a return, item(s) must be unused, sealed, and in its original packaging (in good condition).

Exemptions:
Supplements that require refrigeration will not be accepted for return/refund.
Special orders that are not for sale on this website are not eligible for a refund.

To make a return:

  • Please email us at orders@mysupplementrd.com to alert us that you will be making a return and confirm that you are still within the accepted return window.
  • Send the product back to us at the address below along with proof of purchase (original packing slip or copy of your order confirmation).
  • Please note that customers are responsible for arranging and paying for return shipping.
    We suggest also getting a tracking number in case of lost packages.

Once your return is received and inspected, we will send you an email confirmation. If the item(s) does not meet the qualifications laid out above we will alert you at that time.

Upon approval a refund will be processed, and a credit will automatically be applied to your original method of payment, less the original shipping fee, if any.  We strive to process refunds promptly, but please note it can take 7-10 business days for the refund to post to your credit card or Paypal account. 

For customer support or additional questions, you can contact us at orders@mysupplementrd.com 

Thank you for shopping at The Nutrition Supplement Dietitian.

Mail Supplement Returns to the Address Below:

Janet Zarowitz, MS, RD, CDN
162 Croton Avenue, Suite 2
Ossining, NY 10562

Shipping

Shipping – within the US
Shipping is free on orders of $49.99 or above, within the United States. A flat rate charge of $3.50 is added to orders less than $49.99. This shipping policy applies to any of the 50 states in the US as well as US Possessions, US Territories that can be shipped domestic USPS (such as Puerto Rico, US Virgin Islands, Guam, and American Samoa). My intent is to try to keep your shipping costs as low as possible.

Shipping – outside the US/International Shipping
If you would like product shipped to other countries, such as Canada or Australia, email me your name, shipping address, phone number (for customs), and how many of each product you would like to order. I will calculate the shipping cost and provide you with an invoice that you can pay by credit card. All sales are in USD. You are responsible for any fees incurred at customs.

Once your order is shipped, you will receive the Tracking Number.

Payment for Supplements

Unless otherwise arranged, payment for nutrition supplements is expected prior to shipment. Individuals not ordering through the website may request an invoice that they can pay by credit card.

Sales Tax

Sales tax is charged where applicable.

Statements About Supplements on this Website

Information about nutrition supplements on my website is for educational/informational purposes only and not intended to provide personal recommendations for your health care.

Statements about supplements made on this website have not been evaluated by the United States Food and Drug Administration and products are not intended to diagnose, cure, treat or prevent any disease.

I do not make personalized supplement recommendations for individuals not under my care for nutrition counseling.

Information on this website is not intended as a substitute for advice from your physician. You should consult with your physician before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

— Janet Zarowitz, MS, RD, CDN

Emails Regarding Supplement Orders

My email replies to you will go to your “inbox” and do not require a security code to open.

Email should not be used for urgent or sensitive clinical matters since a timely response or confidentiality of email is not always guaranteed. Communications may contain privileged information and, thus is intended only for the individual or entity to whom it is addressed.

Review, dissemination, or copying of these communications by anyone other than the intended recipient is strictly prohibited. If you choose to use email to communicate private medical information, you are agreeing to do so at your own risk.

Please do not include personal identifying information such as your birth date, or personal medical information in any emails you send to me.

As I do not advise people through the material contained on this website and my email replies are not to be construed as medical advice.