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General Office Policies

General Office Policies

Janet Zarowitz, MS, RD, CDN
Registered Dietitian Nutritionist
Integrative and Functional Nutrition
Briarcliff Manor, NY

Nutrition Consultations – What Can You Expect?

You can expect your initial office visit/phone nutrition consultation to last about one hour.

New patients are requested to complete and return New Patient Intake Forms, preferably 7 days prior to their appointment.

Subsequent follow-up visits/phone consultations are a minimum of 30 minutes.

Payment for sessions is expected at the time of service. You may prepay for a visit for yourself or as a gift for someone else. Cash, checks or credit cards are accepted.

There is an online payment option:

Nutrition Counseling – Intake and Initial Visit

Nutrition Counseling – Follow-up Visit

The practice does not accept payment from health insurance companies. However if you request, we will provide you with a receipt that you can submit to your insurance company.


Thinking of Becoming a New Patient?

Thinking of scheduling a consult with me and still need more information about my services? Contact me to set up a one time complimentary 10 minute phone conversation about how my practice works and how I might be able to help you. This call is not intended for nutritional advice.


Have a Quick Question Between Visits?

After your session, you also might think of a specific question that you forgot to ask. Or, you might need clarification about something we discussed such as how to take a supplement.

You can email me about it and I will do my best to reply with a brief answer within one or two business days. (A quick question is something that I can respond to within 5 minutes. There is no charge for this service.)

(Following your appointment, I will often send an email note summarizing what was discussed at your session. There is no charge for this service.)


Need for a Longer Discussion? 

There is a charge for responses to requests for information between sessions that involve more of my time. This often involves research, analysis and composing a detailed email response.

Email responses are billed at $50 per each 30 minutes of time spent.


NOTE: Emails and HIPAA Compliance

My email replies to you will go to your “inbox” and do not require a security code to open. Therefore our email communications are not HIPAA compliant.

Please do not include personal identifying information such as your birth date, or personal medical information that must be secured, in any emails you send to me.


Reasons to Set up A Follow-up Appointment…

  • Your initial visit with assessment and recommendations is the starting point to a personalized program for your nutrition support. Follow-up appointments are for determining and evaluating how you are responding to the initial nutritional supports and making modifications and additions.Your food logs and other new information (tests, lab values, reports from your doctors, changes to your health/medications, etc.) are reviewed. It’s a time for you to ask questions and get clarification. Intervals between follow-up appointments range according to your needs — they may be a few weeks or a few months.
  • A follow-up appointment is necessary for longer discussions with questions that require way too much information from me to convey in an email, (or when there will be a lot of back and forth exchange between us).
  • If you have new symptoms or new concerns it’s time to re-evaluate your personalized nutrition plan. In-person appointments are preferable.
  • If it’s been three or more months since your last regular consultation, it’s important to get together so that you can bring me up to date on your status. Significant events, changes to your health, symptoms, labs, medications, diet, lifestyle, etc., need to be reviewed and nutritional supports adjusted accordingly.

Supplements

Unless otherwise arranged, payment for nutrition supplements is expected prior to shipment. Clients may request a PayPal invoice.

There is a lot of information about nutrition supplements on my website. This information is for educational purposes only and not intended to provide personal recommendations for your health care.


Privacy Policy

I take respect for your privacy and personal contact and health information very seriously.

Your personal information (health and otherwise) and communications between us will not released to anyone, without your explicit request. You may give me verbal permission to speak to another health care provider who is also involved with your care.


Cancellation Policy and Courtesy

It is understood that things do come up and you may have to cancel an appointment.

As a courtesy to the practice and appointment availability to other clients, it is requested that you notify via email at least 24 hours before your appointment if your need to reschedule.


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