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GENERAL OFFICE POLICIES

JANET ZAROWITZ, MS, RD, CDN

Registered Dietitian Nutritionist

Integrative and Functional Nutrition

Nutrition Consultations – What Can You Expect?

In order to best address your health concerns, services begin with a comprehensive assessment at your initial appointment. As a new patient you will be asked to complete and return New Patient Intake Forms, preferably 4-7 days prior to your appointment. This includes health history, food logs, and most recent laboratory results. The initial nutrition consultation will include a personalized plan and last about one hour.

During follow-up visits we discuss how you are responding to the initial nutritional supports, make adjustments and build upon them.

Visits can be scheduled  at my Ossining, NY office or via telehealth.

Payment Policy

Payment for sessions is expected at the time of service. You may prepay for a visit for yourself or as a gift for someone else. Cash, Zelle, checks or credit cards are accepted.

The practice does not accept payment from health insurance companies. However at your request, we will provide you with a receipt that you can submit to your insurance company for potential reimbursement.

Note: You can contact your health insurance company to see if your plan covers out-of-network reimbursement for nutrition counseling. Explain that you are interested in seeing an out-of network Registered Dietitian Nutritionist and ask these questions:

  • does your plan covers nutrition services?
  • is it limited to specific diagnoses?
  • does it require any pre-authorization?
  • how many sessions does your plan cover and how long are the sessions?
  • what is the coverage amount per session?
  • what is your deductible for the year and has it been met?

Also, ask your insurance company how to submit your Superbill (receipt I can provide) for reimbursement.

Complimentary 10 Minute “Meet and Greet” for New Patients

Thinking of scheduling a consult with me and still need more information about my services?

Contact me to set up a one-time complimentary 10 minute phone conversation about how my practice works and how I might be able to help you.

This call is not intended for nutritional advice.

Have a Quick Question Between Visits?

After your session, you also might think of a specific question that you forgot to ask. Or, you might need clarification about something we discussed such as how to take a supplement.

You can email me about it and I will do my best to reply with a brief answer within one or two business days. (A quick question is something that I can respond to within 5 minutes. There is no charge for this service.)

(Following your appointment, I often send an email note. There is no charge for this service.)

Need for a Longer Discussion?

There is a charge for responses to requests for information between sessions that involve more of my time.

This often involves research, analysis and composing a detailed email response.

Email responses are billed at $60 per each 30 minutes of time spent.

Reasons to Set up A Follow-up Appointment…

  • Your initial visit with nutrition assessment and recommendations is just the starting point to a personalized program for your nutrition support.
  • Follow-up appointments are for determining and evaluating how you are responding to the initial nutritional supports and for making modifications and additions.
  • They are also a time for you to ask questions and get clarification. Intervals between follow-up appointments range according to your needs — they may be a few weeks or a few months.
  • When there’s new information like tests, lab values, reports from your doctors, changes to your health/medications, etc., it’s important to review them and factor them into your nutrition care plan.
  • A follow-up appointment is necessary for longer discussions with questions that require way too much information from me to convey in an email, (or when there will be a lot of back and forth exchange between us).
  • If you have new symptoms or new concerns it’s time to re-evaluate your personalized nutrition plan.
  • If it’s been three or more months since your last regular consultation, it’s important to schedule an appointment so that you can bring me up to date on your status. Significant events, changes to your health, symptoms, labs, medications, diet, lifestyle, etc., need to be reviewed and nutritional supports adjusted accordingly.

POLICIES

Cancellation Policy

It is understood that things do come up and you may have to cancel an appointment.

As a courtesy to the practice and appointment availability to other clients, it is requested that you notify via email at least 24 hours before your appointment if you need to reschedule.

Privacy Policy

I take respect for your privacy and personal contact and health information very seriously.

Your personal information (contact, health, info on products your have purchased from me and otherwise) and communications between us will not released to anyone, without your explicit request. You may give me verbal permission to speak to another health care provider who is also involved with your care.

Emails

My email replies to you will go to your “inbox” and do not require a security code to open.

Email should not be used for urgent or sensitive clinical matters since a timely response or confidentiality of email is not always guaranteed. Communications may contain privileged information and, thus is intended only for the individual or entity to whom it is addressed.

Review, dissemination, or copying of these communications by anyone other than the intended recipient is strictly prohibited. If you choose to use email to communicate private medical information, you are agreeing to do so at your own risk.

Please do not include personal identifying information such as your birth date, or personal medical information in any emails you send to me.

As I do not advise people through the material contained on this website and my email replies are not to be construed as medical advice.

Supplements

Unless otherwise arranged, payment for nutrition supplements is expected prior to shipment. Clients may request a PayPal invoice.

Information about nutrition supplements on my website is for educational purposes only and not intended to provide personal recommendations for your health care.

Click for nutrition supplement return policy.